Photographya: 07/01/2014

Compre pasajes para volar a Paris en Septiembre con Delta. Esta aerolínea de comportamiento fraudulento, irresponsable y discriminatorio con Venezuela canceló el 80 % de sus vuelos por problemas con el gobierno de Venezuela y nos pone a nosotros los pasajeros a pagar sus rollos.

Le escribí en su pagina en Sección de Quejas y Reclamos que no estaban cumpliendo su Contrato de Pasajeros Regla 80 b que dice que uno no tiene que aceptar reembolso y que Delta debe resolver el problema del transporte del pasajero. (bájela del sitio de Delta)

Proponen el reembolso en bsf de mi ticket que me costo 57800 Bs que al cambio de hoy se convertiria en 750US$ como Delta lo sabe bien.

Les pongo la respuesta de Delta y la mia:

Dear Mr. Baez,

RE: Case Number 13168973

Thank you for your e-mail to Delta Air Lines.

We regret that your travel plans have been affected by Delta’s recent
reduction of service between Atlanta and Caracas. The circumstances that
compelled us to make this decision were out of Delta’s control and were
due to the Venezuelan government’s refusal or inability to authorize
Delta to exchange the money you paid for your ticket to U.S. dollars and
to allow Delta to send the money to the United States.

With respect to your assertion that Delta is breaching its own contract,
the rule provides that Delta shall not be liable for flight
cancellations when the cause of the cancellation is related a government
regulation or requirement. The part of the rule you cited in your
message does provide that Delta is responsible for offering you
alternative arrangements on our next available flights; however, in this
instance Delta’s next available flight will only operate on Sundays (for
Northbound travel) and, due to the number of passengers affected by the
reduction of service, we may not have availability on such flights for
several months.

Given the extraordinary delay in being able to accommodate passengers,
Delta made the reasonable assumption that most passengers would prefer a
refund of the ticket instead of waiting months to travel.

Your ticket was issued by a travel agent, please contact the travel
agent to arrange for a refund.

We regret that we have been unable to meet your needs in this instance,
but hope you will give us the opportunity to restore your trust on
future travel.

Sincerely,

Grace Elster
Online Customer Support Supervisor
http://www.delta.com
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Mi respuesta:

Dear Grace

I am not satisfied with this answer.

If Delta has problems with our Government the passengers are not responsible for that situation. The responsible attitude of Delta should be to stop selling air tickets from a definite date but respect their commitments to passengers who bought their tickets prior to that date.